Refund policy

RETURN & REFUND POLICY

Last Updated: 5/5/2026

At Velmora Living, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Certain items may not be eligible for return for hygiene or safety reasons.

Free Return Shipping

At Velmora Living, we cover the cost of return shipping for eligible returns.

To initiate a return, please contact our support team before sending your item back.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees (if applicable) are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will resolve the matter as quickly as possible.

Contact Us

If you have questions about returns or refunds, contact us:

Email: thevelmoraliving@outlook.com